General

Noah’s Park and Playgrounds offers a one-year warranty on all professional installation labor, starting from the completion date. If you have a warranty concern, fill out the Installation Warranty Submission Form with your project details and photos. We’ll review it and get back to you with next steps.

The price you see on our website is just for the product itself. Installation isn't included because the cost can vary a lot. Things like your location, how easy it is to access the site, and the size or type of product are all factors—but honestly, there are many other details that can affect installation costs too. Every setup is a little different, so we give custom quotes to make sure you're only paying for what you actually need.

If installation is available and included with your order, we’ll schedule it once all items have been delivered and inventory is confirmed. For more details on when your installation will be happening, feel free to contact our Operations Specialist, Trey Hair at trey@noahsplay.com

A physcial copy of the installation instructions will always be delivered in your hardware box with your product delivery. If you need it before ordering, please contact our playground experts at 877-248-5444 and we will be happy to get that to you.

Yes, we offer installation for all our products. We work with CPSI-certified installers across the U.S. and can coordinate full installs or simply drop-ship for DIY projects. You can choose from three options: customer installation, supervised installation or full professional installation. To get an install quote, just use our Online Quote Request System—add your product and request installation. We’ll get back to you with full pricing fast. Visit our Installation Services page to see details, compare options, and find out what to expect with each type of install.

Permit requirements can vary depending on your location and are the responsibility of the customer. We always recommend discussing permits with your project sales rep early in the process—they can help guide you on what may be needed for your area.

Absolutely! Our playground experts are available Monday-Friday, 9-5pm (CST). Feel free to call us at (877) 248-5444. If you are needing help outside our business hours, you are welcome to order or request a quote on our e-commerce website.

Because many of our products are custom-made, we typically require full payment upfront. That said, we’re happy to accept purchase orders from government agencies. Please note that all payments must be received before installation begins.

Nope! We don’t charge any processing fees. While some companies pass their credit card processing fees on to their customers, we don’t believe in doing that. The price you see is the price you pay—simple and straightforward.

Yes! We offer financing through PEAC Solutions, a trusted third-party leasing company. Financing is a great option if you're working with a limited budget but want to get started right away. It allows you to break your project into phases, pay over time, and build your playground in as little as 3–5 stages. Approval is quick—often within a day—and payment plans can be customized to fit your needs.

The easiest way to handle this is by working directly with one of our playground experts. Once you provide your tax-exempt form, they’ll send you a tax-free quote. If you’re shopping on our website, just add your products to the cart—you’ll be prompted to upload your tax-exempt form and convert your cart into a quote. Once submitted, our team will take it from there!

If you need to cancel your order, please locate your order number and call our customer service team right away at 877-248-5444. We totally understand that sometimes you change your mind after placing an order. That’s why it’s important to contact us as soon as possible—our team works quickly to process and ship items, and the sooner we hear from you, the better we can help. Once an item has shipped, you’ll be responsible for all shipping costs (both to you and back to the manufacturer). Also, many of our products are made to order, which means a restocking fee may apply even if your order hasn’t shipped yet. We're here to help you avoid those extra charges whenever possible.

Yes. Safety is always a top priority at Noah’s Park and Playgrounds. From the first step of design to the final installation, we make sure every part of the process meets strict safety guidelines. We follow all ADA (Americans with Disabilities Act), CPSC (Consumer Product Safety Commission), and NPPS (National Program for Playground Safety) standards to help ensure every play space is safe and inclusive.

At Noah’s Park and Playgrounds, we work only with manufacturers who stand behind their products and offer warranties. Each of our partners has its own warranty terms. To find warranty details, visit a product page and click the "Warranty Information" tab at the bottom. If you have a warranty issue, fill out the Warranty/Replacement Part Submission Form with part details and photos. We’ll review it and get back to you with next steps.

At Noah’s Park & Playgrounds, our branded products are fully customizable to fit your unique space and vision. While many of our playgrounds are pre-designed and manufactured for efficiency, most include flexible color options and design features. With over 20 years of experience in the industry, we’re excited to partner with you to create the perfect playground setup for your community.

Safety surfacing is required under guidelines from the American Society for Testing and Materials (ASTM) and the Consumer Product Safety Commission (CPSC) for all playground equipment. We offer a variety of surfacing options to fit different needs and budgets. Not sure what’s best? Our playground experts are here to help you choose the right option for your space.

Yes! Our catalog and website highlight a great selection of what we offer, but that’s just the beginning. As one of the largest playground distributors, we have access to a wide range of additional products beyond what you see online. If you’re looking for something specific, just let us know—we’re happy to provide a quote on almost any playground product or service.

No, we do not rent any products to customers. All of the products we sell are new and unused.

While we’d love to have a place for kids to play here, we don’t have any built playground equipment at our headquarters. But don’t worry—we can definitely point you to public parks and facilities where our equipment is installed, so your kids can try it out and have some fun!

Most of our product pages include detailed information like dimensions, specs, installation details, and more to help you find exactly what you need. If you have any questions or can’t find the info you're looking for, just give our playground experts a call at 877-248-5444—we’re happy to help!

Yes we do! You can view our digital catalog here, or request a physcial catalog to be mailed to you by emailing us at info@noahsplay.com!

This is a common point of confusion. Accessibility means being able to reach and use the playground safely, including the type of surfacing used around the play area. By choosing a resilient surfacing that meets current safety standards for your equipment height—and adding proper pathways—you make the space more inclusive and easier for everyone to access, including those with limited mobility.

Yes! We offer sporting goods and exercise equipment that are perfect for older kids and adults. Whether you're looking for something to stay active, train, or just have fun, we’ve got great options for all ages.

To get a quote, just select the products you’re interested in and click “Add to Quote” for each one. Once you’ve added everything, fill out a bit of info about you and your organization—we’ll take it from there! If you're interested in installation, make sure to add information in the "extra info" section when prompted. We offer install options for many of our products. You can expect to receive your quote by email within the week, depending on how detailed your request is.

We’re based in Oklahoma and have outside sales reps in Oklahoma, Texas, and Minnesota who can visit your facility to discuss your playground project in person. For customers outside of those states, we offer consultations by phone, email, or online. With over 20 years of experience, we’ve mastered remote service and know how to guide you through the process smoothly. No matter where you’re located, you can count on professional service and top-quality products from our team.

We work with numerous freight carriers to obtain the best freight rates/terms possible. This approach fits with our company philosophy - giving our customers the best prices, even when it comes to freight. The majority of our equipment will ship palletized freight on a large semi-truck or trailer. Some smaller items are shipped UPS-ground. Pallets can range in size such as 4' x 4' x 4' (an average pallet size) to much larger, extended or oversized pallets ranging in size from 8' to 16' long. Oversized pallets are typically 6' wide/tall. Large play structures arrive on oversized pallets.

Most items on our website show an estimated availability date on the product page. This gives you an idea of how long it typically takes to make and ship that item. If there’s no date listed, it might be a custom product or one that requires you to call for pricing. Lead times can change depending on the season and the type of product. Quick-ship items usually arrive within a few days to about three or four weeks. Larger or custom-made items, like big play structures, can take ten weeks or more. After you place your order, you’ll get email updates confirming your order and giving you shipping estimates. If you choose to customize your equipment, just know it may take more time to build and ship. We also offer a call-ahead notification service from the freight carrier so you can be ready for delivery. This service is optional and has an extra cost, available only if requested.

Noah's will ask you to be responsible for the following items, many of which must be determined BEFORE your shipment leaves the manufacturer. The items which must be coordinated ahead of time: 1) Disclose location type on final proposal, ie: residential, business, school, warehouse, etc. 2) Disclose if equipment delivery will require full size carrier or LTL delivery. Common carrier freight companies typically will not be able to deliver large, palletized equipment to residential locations or businesses with restricted parking lot access. Prior arrangements must be made before delivery. 3) Be responsible for additional freight service charges: lift-gate, forklift, dock pick-up, 24-hour notice, etc. 4) Fully inspect shipment upon arrival for any damages or product shortages. Many carriers have a 48 to 72 hour timeframe following delivery for recipient to notify them of any shortages or damage. 5) Submit proof (via photographs) of any damages. 6) Contact NPP within 48 hours following delivery if damages or shortages are found. Proof of damaged goods or shortages must be acknowledged per client's signature on freight company packing slip or bill of lading. 7) Contact NPP to make prior arrangements such as a lift gate, fork lift, inside delivery, 24-hour notification, dock pick-up, etc. 8) Pay any additional freight related charges incurred, other than original freight on final proposal. 9) Be responsible for contacting NPP in advance of delivery if shipping arrangements change after manufacturer has shipped products.

Please note: truck drivers will only move your equipment to the tailgate of the trailer. They are not required—or allowed—to help unload it. If you don’t have a loading dock or forklift, we recommend requesting a liftgate when getting your freight quote. Liftgates help lower items to the ground but may not work for very large pallets. If you're a school, church, or park without a warehouse, we’ll help find the best delivery option for you. Make sure your delivery location can handle a semi-truck and doesn’t have road restrictions, tight turns, or low wires. Customers are responsible for providing an accurate and accessible shipping address.

Yes we do! Look for this free shipping sticker on our products throughout our website! Go to our Free Shipping Specials page on our website to browse our free shipping options!

Call-Ahead Notification' is always available for any delivery for an additional charge. The charge varies per each freight carrier company. A Call-Ahead notification will help greatly if you need to have several people ready to offload items when they arrive. It also helps to be able to notify your receiving department that a shipment is coming in for delivery. Ask about this service if you need to prepare crews and staff ahead of time.

We are happy to work out multiple ship-to points for your orders. Many customers such as school districts, city parks departments, property management companies, developers, etc., often realize greater savings if ordering in large, bulk quantities. In this instance your orders may need to be shipped to different locations. Noah's will work hard to obtain the best freight rates possible for you. Please let us know when requesting quotes or bulk-rate orders, if your receiving point/address is a receiving warehouse/location. Freight sent to a receiving warehouse with a dock and/or forklift most often qualifies for lower freight rates. Freight delivered directly to a school, church, neighborhood or difficult delivery points are classified at higher shipping rates per all carriers.

We’ll keep you updated with tracking info and estimated delivery dates. When your shipment arrives, please: Check that all items match the packing slip before signing anything. Count all pallets and items. Note any missing items or visible damage on the delivery paperwork and contact Noah’s right away. Take photos of any damage to boxes, pallets, or equipment. You must unload your own shipment—drivers won’t help. If anything is damaged but not visible until later (concealed damage), report it to Noah’s within 48 hours. Freight carriers allow only 72 hours to file concealed damage claims. Don’t throw away any original packaging—it may be needed for claims or replacements.

If any parts are missing or damaged, please contact us as soon as possible—ideally right after delivery and within 72 hours—along with photos of the issue. We’ll report your claim to the manufacturer right away, and in most cases, they’ll replace missing parts at no cost. Delays beyond 72 hours may affect your eligibility for replacements. While Noah’s Park and Playgrounds is not the manufacturer and not liable for shipping damage, we’re happy to help file claims and get any damaged parts replaced quickly.

If an item is backordered, we’ll let you know and provide an estimated ship date. If you prefer not to wait, it's your responsibility to cancel the backordered item—otherwise, it will ship when back in stock. If it ships and you didn’t cancel, our return policy will apply. We can’t offer discounts for delays, and while we provide estimated ship dates, we don’t control the manufacturer’s shipping schedules.

Please read carefully: You have 30 days from delivery to return eligible items. All returns must be approved in writing first—unauthorized returns may be rejected. Items must be in original packaging and good condition. Shipping fees are non-refundable, and a 25% restocking fee applies. Customized items may have an extra 5% fee. You must call us to get a return authorization number and the correct return address. You’re responsible for all shipping costs both ways. **Non-returnable items include:** anything installed, customized, promotional/free items, orders under \$50, mulch or surfacing products, shade structures, partial orders, returns after 30 days, and items sent without approval or as C.O.D. returns.

You can cancel your order if it hasn’t been processed yet—no questions asked. To cancel, you must **speak directly with a representative** (no emails or voicemails), and receive a **cancellation authorization number**. Most orders are processed quickly—often within an hour of payment—so check if your order has already shipped. If it has, you must accept the delivery; refusing it will lead to extra shipping charges. Shipping costs are non-refundable, and if you return the order, you're responsible for all shipping fees. A 25% restocking fee applies to any processed or customized orders, including those already loaded for shipping.

We accept several payment options. For orders of $10,000 or less, you can pay by credit card using our secure online system. We accept Visa, MasterCard, American Express, and Discover. The process is quick and includes an e-sign form to finalize your order. If your order is over $10,000, please contact us directly to discuss available payment alternatives. We also accept purchase orders with prior approval, which can be sent by email, fax, or mail. Company or municipal checks are accepted but must be received before we can process your order. Wire transfers are also available but must be pre-approved before being sent. Additionally, financing is offered through PEAC Solutions for equipment orders over $1,000—you can apply directly through their financing application.

Lead times give you an estimate of how long it will take for your product to ship. For most commercial playground equipment, items are made to order—manufacturing starts once the order is placed. So, if the lead time says 8 to 10 weeks, that means it’ll take 8 to 10 weeks for your product to be built, packaged, and shipped out from the warehouse.

Currently, we don’t offer expedited shipping. Most freight carriers aren’t able to reliably speed up LTL (less-than-truckload) shipments for playground equipment due to the size and handling requirements. All orders are shipped according to the estimated lead times listed on each product page. If you’re on a tight timeline, be sure to check out our Quick Shipping products—they’re ready to go faster than standard items!

We ship throughout the contiguous U.S. (the lower 48 states), as well as to Canada. At this time, we don’t offer overseas shipping by boat.

Lift gate delivery means the truck is equipped with a motorized platform on the back that allows the driver to lower your items to the ground. Please note, this service does not include bringing items indoors—the driver will not assist with inside delivery. If you need help getting items inside, that service is available for an additional fee.

While we stock a wide range of products at our headquarters warehouse, some items are made to order and ship directly from the manufacturer. When we can, we combine shipments to help save on freight costs and reduce the number of separate deliveries to your location.